What Are On-site Technical Services (Remote Hands)?

On-site technical services, also known as remote hands, encompass all technical interventions performed directly on equipment hosted in a data center, without requiring the client's teams to travel. Provided by qualified technicians, these services cover maintenance, installation, support, and monitoring operations carried out on IT infrastructures.

What Interventions Are Covered by Remote Hands?

On-site services address a wide variety of needs. They can range from emergency interventions to routine operations conducted as part of daily IT infrastructure operations.

Technical teams can specifically handle:

• Equipment racking and cabling;

• Replacement of defective components;

• Rebooting servers or network equipment;

• Checking indicator lights, cabling, and power supplies;

• Operation ticket management;

• Data collection and reporting;

• Taking photos or updating technical documentation.

Each intervention is performed according to defined procedures, respecting quality commitments, site certifications, and the SLA agreed upon with the client.

Why Are Remote Hands Services Strategic?

Why Are Remote Hands Services Strategic?

Remote hands services enhance organizational responsiveness while limiting travel for internal teams or service providers. They speed up incident resolution, maintain high availability levels, and optimize day-to-day infrastructure management.

At UltraEdge, on-site services are delivered by qualified technicians across a network of over 250 Edge data centers in France, including 7 hyperconnected IX data centers. The presence of experts in close proximity to infrastructures helps organizations address their challenges regarding digital sovereignty, service continuity, and operational performance.